Every animal purchased from us including tortoises for sale, turtles for sale, panther chameleons for sale, geckos for sale, and any other species, comes with a full 21-day health guarantee. We merely ask that you read the care booklet that comes with your new reptile for sale that you purchase in order to earn this warranty. If your new reptile for sale dies within 21 days of purchase, we will replace it if the following information is provided: Proof of proper habitat (pictures of the habitat, the heating element, the UV lamp, the proper substrate, and food/water availability).
If any of the reptiles we offer dies within the first 21 days, we will replace it for free, minus postage. Only if a replacement reptile is supplied will you be charged for the cost of shipping. Keep in mind that this is quite rare, but it is critical to ensure sufficient care when replacing the animal. We ship FedEx Overnight Monday through Friday, and your shipment will require a signature at the time of delivery and will usually arrive before noon. FedEx will also email you a tracking number the evening of shipment to the email address you provided when making your purchase.
In the unusual occurrence of a DOA, notification must be made within 2 weeks of delivery, and within 5 days of arrival if claiming under the 1 month health guarantee. Either guarantee needs you to provide multiple digital images (3 views) of the reptile from the side and from the top belly down, with no exceptions. – Keep Your Box!!! All of these images MUST be taken on top of the box, with the Fedex label visible next to the animal (NO EXCEPTIONS). You may only send alerts, images, and claims via TEXT 24 hours a day, 365 days a year. The Live Arrival Guarantee is only available if a shipment is signed for on the first delivery attempt. It is mandatory that you be there and sign for your delivery.
Any guarantees are void if you do not house the reptile, amphibian in an environment (ie. Keeping a Bearded Dragon in a Tupperware container is not acceptable). This includes housing the animal or amphibian with proper heating, lighting, bedding and accessories. We will ask for a photo of your complete setup if a live animal guarantee claim is made.
We uses the best standard of packaging to ensure that your reptile will make it to you in top condition. However, should the rare event of a DOA occur We will replace the reptile but shipping costs will be the responsibility of the customer. Under no circumstances are any animals or insects returnable or refundable… in the event of a live animal claim, replacement or store credit are the only options. We are NOT responsible in any way for carrier delays of Fedex, USPS or UPS.
NO CANCELLATION POLICY
Once a live animal order is placed, it is a commitment to purchase. We cannot under any circumstances cancel a live reptile order. Our workflow absolutely prohibits the ability to cancel so be sure you are certain of what you are purchasing before you submit your order. Thank you.
SPECIAL NON-GUARANTEED SHIPPING DAYS
Dec 21 & 22 are the Last Ship Days before Christmas and Fedex has extremely high volume. On these days there are No Animal Guarantees Provided. Shipping on one of these days is 100% at your own risk.
SEXING REQUESTS AND OPTIONS
All sexing is completed by extremely capable and experienced staff, however no gender identification is 100% so we use “best efforts” to provide you with the gender you order but there are no implicit guarantees on this service. When you pay $10 for our sexing service, we provide our “best efforts” to determine the gender of the animal. However, in the event you receive an animal that is not the gender you requested we cannot, under any circumstances refund, exchange or compensate you in any way. We appreciate you understanding the complexity that often goes with identifying the sex of many animals.
SIZING
Sizing is always approximate, terms such as hatchling, baby, small, medium, large, juvenile, sub-adult or adult are used as guides and points of reference only. However, all animals grow at different rates so there may be differences in the size of the animal you receive. There are never any guarantees on the actual size of an animal shipped.
We’re Happy To Help With Your New Pet
When you order a reptile from Reptiles Realm you are going to get a healthy top quality pet. However, it is up to you to educate yourself on how to care for your new pet. Often, small changes in the reptile, frog or insect’s environment will correct or prevent health issues. When an issue appears do not wait to attempt to correct it as even a single day could make a major difference.
If you ever have a question about a pet you purchased from us with regards to heating, lighting, enclosures, diet, etc. we are more than happy to provide you with our expert advice. However, we are not veterinarians and cannot prescribe or provide you with a consultation on medications. If your pet is ill you should visit your local veterinarian who specializes in reptiles and exotic creatures.